Ring of death :(

[Innes]

well seems i got the ring of death just in time.

but what is really weird is when i turn it on and it goes red, i can still use the console haha wtf?

but yeah, i tryed the towel trick and it didnt work so im gonna send it off sometime. no doubt i'll have to wait ages sinse the extended warranty means a bizzilion folk will be sending them back..

[Renegade]

Try taking it back to where you purchased it from - they will replace it and send the machine off to Microsoft themselves.

[Innes]

ill give it a try, if i find my receipt

[sub]

A bank statement showing the purchase of the 360 will count in place of a receipt.

[Innes]

eh wtf. i went to argos (with reciept) - and said, look i got the ring of red lights and my console is basically bricked, and can i get a replacement.


But they said i couldn't and i had to phone some number for repairs.


i eventualyl thouhgt **** it, took the number and walked away. - phoned and now im waiting on the "free postage stickers" to come, and then its off to be fixed.


are they allowed to say i need to repair it, i want a replacement :( - gay.

[Azure]

They are allowed to "repair" it.

[sub]

eh wtf. i went to argos (with reciept) - and said, look i got the ring of red lights and my console is basically bricked, and can i get a replacement.


But they said i couldn't and i had to phone some number for repairs.


i eventualyl thouhgt **** it, took the number and walked away. - phoned and now im waiting on the "free postage stickers" to come, and then its off to be fixed.


are they allowed to say i need to repair it, i want a replacement :( - gay.

Go back in, and tell them that under the Sale of Goods Act they have the responsibility of repairing or replacing your console. Your sales contract is with them, not Microsoft, the warranty from MS is over and above your statutory rights.

Have a read: http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

[Innes]

nice one sub, well argooos is closed the now, so i'll try again tommorow.

[Bonzo]

Suggest you print it out and take it to the shop with you incase there right *******s about it (which they proberly will be).

[Enraged Wang 07]

I sent my xbox off a week ago and was told i'd have it back in "under a week".

I went into gamestation and had a stand off pretty much with a guy behind the counter, he was refusing to believe the sales act and told me to leave the store.

What a gay :D

[Renegade]

Haha, 'refusing to believe the sales act' :D

I smell a small claim ;)

[BlueHoopedMoose]

Read (http://community.matchbox360.co.uk/showthread.php?t=872)...

Understand...

Print...

Pwn.

Don't let them get away with it!!!

[KONSPIRACY]

* kon has the red ring of death * :eek:

[Azure]

This must seriously be like every forum regular having had an instance with their 360 by now right?

Or were you talking about your other red ring of death - I know it was saturday night just gone by...

[KONSPIRACY]

No, its definitely my 360 :p

[Azure]

Was there a dog involved at the scene of the crime? It was saturday night just gone by... ;)

[KONSPIRACY]

Nope it actually happend Friday night when I returned from my mates pre-wedding drink. Have now just turned it on again after a superb wedding and its still buggered. We're actually buying the groom a 360 n Forza2 for his wedding present! :D

Whats my plan of action? I believe its out of its 12mth warantee so do I return it the shop or to Microsoft?

[Azure]

If you want something done fast thent ake it to the shop and do the sale of goods act on them - you'll need it printed out with pre-made letters explaining the situation written out to the store, store HQ and Dept of Trade and industry or trading standards whatever.

If you cant be arsed to go in there like an orangutang on heat and **** everyone you'll have to sit in a queue of about 50 bazillion people who will be undoubtedly sending in their 360s post 3 year warranty announcement.

I know precisely which one I would do.

They bought it off ms you bought it off them, you get new console of them they get new console off ms. That simple- but they will wiggle.

[Renegade]

I would do what Azure suggested. To the shop, make them fight with MS.

Still going strong my 360 - Forza 2 makes it freeze every 1 out of 100 races, but does for the rest of the people on the planet too. Still happy with mine :)

[Azure]

You might have to explain to them what

"Your statuatory rights are not affected" means.

[Enraged Wang 07]

It seems that with everyone standing up for themselves it's mocking me as a pussy Haha.

[KONSPIRACY]

I will be packing up my 360 n going down the store armed with knowledge, letters and receipt. Will update with status...

[Renegade]

Wait until Halo 3 is released, buy the Legendary Edition, somehow force the helmet onto your head, and then go do it. You WILL walk out with a new 360 and probably most of the money in the till.

[Innes]

^ haha

i aint got time to wait.

[Pirate Balloon]

Although as soon as you put the helmet on you will have lost all your dignity and self respect. What's it gonna be? The money or the dignity?

[Renegade]

Money FTW. Then I can buy my way into dignity because people nearby want money.

[KONSPIRACY]

Just arming myself for the massacre n found this in Mooses original thread...


GD: "Do you have the power leads and video cable?"
Me: "No, I checked with M$ and because the power block shows a green light it is most certainly an issue with the 360 itself"

My power pack is currently showing an orange led. Could someone confirm whether or not it should be green or orange before I hit the shop please as I have a feeling it could be the power pack causing the problem.

edit: my bad...it turns green when you turn the 360 on. Release the hounds! :D

[FiveOhOne]

This must seriously be like every forum regular having had an instance with their 360 by now right?


Mine's Fine! Mine's a Core!

[KONSPIRACY]

Hard-Core?! :D

[Renegade]

^^^ lol@thecore

[Azure]

Jay with the gimp pack?

[FiveOhOne]

Couldn't get a premium, so I bought a core and then went to a Game 15 miles away to pick up the hard drive.

Had this discussion with Cormac not so long ago.. Core's are better, the metallic paint on the tray causes cancer anyway.

[Azure]

Hmm it dont know what is worse the core the premium or the elite - they are all gimped.

[Renegade]

The metallic tray causes cancer? Bugger. But on the plus side, can't argue with wireless.

I'd risk cancer for a wireless controller.

[Azure]

Wireless causes cancer.

[Renegade]

Dammit!

I got a headset included with the Premium - does that cause cancer?

[Azure]

Everything causes cancer, haven't you heard?

Eating the recommended amount of salmon gives you cancer.

[Renegade]

There is a recommended amount of salmon?

I'm still reeling. My 360 gave me cancer.

[FiveOhOne]

My wireless controller (bought separately) is also bollocks. It's suddenly decided that it doesn't like pairing on the same channel as my wireless headset.

Wi-Headset + Wired controller = Both Channel one.

Boot 360, turn on headset = channel one
boot 360, turn on headset, then turn on wireless controller = channel 2
turn on 360, controller then headset = channel 2.

Quite miffed actually.

[Renegade]

Reset the connection channels. Which will probably cause cancer, but never mind.

[FiveOhOne]

Done all that, actually found some random videos on t3h net about it. Commom problem with the early controllers apparently.

And yeah, that causes cancer too.

[Renegade]

Mwahaha - my controller and wireless headset work fine: the cancer is worth it!

[Retro]

Iv had a core for aout 1 year and 3 months, its fine works perfectly, rarely freezes.

[KONSPIRACY]

Update...

Unfortunately the Battle of Little Cannock was lost today :(

Armed with his letter, copy of the Sales of Goods Act and an in depth knowledge of the 360, Super Sharp Shooter Konspiracy let loose in Currys. Knowing the pressure was on and his 360 was at deaths door, he strolled into chav central confident he could over turn the evil powers of the DSG staff!

The battle was going well until they realised the "12mth manufacturers guarantee" had expired and he was forced to whip out the sales of goods manifest...a topical "debate" ensued. The evil DSG stood their ground and having received the back up from numerous foreign assistants on the HQ hotline, they insisted that an independent engineers report for the specific dying piece of hardware should be submitted to DSG HQ and that no further action could be taken in store as it was "against company policy" and they were "not authorised" to do so as no returns procedure had been put in place for products outside of the standard 12mths. Even with the blatant evidence that this was a worldwide phenomenon, they couldnt be convinced that their poor custom service and low intelligence was the sign of the darkside.

The face of the ginger inflicted "store manager" was adamant but not a particularly pretty sight, so the brave soldier of misfortune packed up his kit and retreated to the safety of his transport. Not to be outdone quick fire phone calls were put in place to trading standards, however a formal complaint to DSG HQ was declined as their "customer service support system" was down...not for the first time today.

The almighty dollar in the sky is now the only way forward, but our mighty warrior is down heartened that it took 2 hrs to speak to more foreigners with little knowledge and bad English to get the ball rollin on what could take upto 20 days to be resolved.

Trading standards and DSG HQ will both be sent letters and receive numerous phone calls about this. DSG Retail may have won the battle but they havent won the war!!!

[FiveOhOne]

[...]The face of the ginger inflicted [...]

Oi!

[Azure]

I love when they say policy - You dont give a **** what their policy is it is the damned ****ing LAW.

When my one pixel went on my PSP before I went in I said "I am not coming out of here with this PSP"

I had to stand there arguing for about 25 minutes whilst they rang HQ and HQ said no and all that bollocks. You just have to keep telling them it is the law it is faulty at the time of purchase and that they are in no way allowed to alter or affect your statuatory rights and the second they sold you that 360 they entered into a binding contract in regard to them.

No wiggle room at all, none, not a sausage.

[KONSPIRACY]

I was there for a good hour arguing the toss. You kinda know when you're not getting anywhere when the best they can do is call for help...you argue with "help" and they cant speak english properly, then they get more "help" and even though this "help" can speak english, he is well educated to the facts of the SoGA but insists they require a full engineers report to be submitted to HQ before they are obliged to comply with SoGA.

They havent heard the last from me.

[Azure]

Take it it the press - they'll do somersaults for you then.

[KONSPIRACY]

Ed Doolan on Radio WM FTW! lmao :D

[sub]

How old is your 360 Kon? Within 6 months its presumed faulty at time of purchase, and with a ?300 item it's not hard to say within 12 months it was faulty at purchase. Stand your ground with the store, if no joy speak to your local trading standards office, let them take your case.

[Innes]

i still havent returned mine, planning on doiung so tommorow.

[BlueHoopedMoose]

I love when they say policy - You dont give a **** what their policy is it is the damned ****ing LAW.

^^^^ and there is the rub...

A line I used to great effect was:

"OK, so you're telling me that your policy, dreamt up by some office jobsworth, superceeds the law as defined by this Government and enforced by Her Majesty's Courts?"

Cos that's what it comes down to - NOTHING they do / enforce replaces your rights as a consumer.

[KONSPIRACY]

Update...

A formal complaint was issued to DSG HQ this morning and thankfully I was able to speak to a very understanding young lady who promised to help resolve this issue. Within 2 hrs I have received an offer of a replacement console and will be collecting it later today. Thank you Vanessa! :cool:

Will report back later if/when there is a result.

To be continued...

[Renegade]

Congratulations! Persistance FTW :cool:

[Azure]

Buut but but but it is not our policy.


Maybe instead of taking sog in - you ought to have taken this in it's place.

http://refreshed.notian.net/STFU.jpg

[Renegade]

What the hell is that thing? I see it on forums all the time, and have no idea what it actually is.

[KONSPIRACY]

Result! :D

My faith in humanity has been restored! I'm now the owner of brand spankingly new 360 in full working order (tbc). There was little resistance in the store, and having explaining that the dead 360 was due to an inherent fault at the time of production and had nothing to do with guarantees, then thankfully intelligence and common sense won the war.

Thanks to Vanessa and Patrick from Currys for the excellent customer service I received today. Nice one :cool:

[FiveOhOne]

What the hell is that thing? I see it on forums all the time, and have no idea what it actually is.


http://en.wikipedia.org/wiki/Domo-kun

[Dark]

Result! :D

My faith in humanity has been restored! I'm now the owner of brand spankingly new 360 in full working order (tbc). There was little resistance in the store, and having explaining that the dead 360 was due to an inherent fault at the time of production and had nothing to do with guarantees, then thankfully intelligence and common sense won the war.

Thanks to Vanessa and Patrick from Currys for the excellent customer service I received today. Nice one :cool:

Do you get to keep the hard drive so you don't lose all your saves?
That was quick as well

[KONSPIRACY]

Yeah I didnt take my hard drive with me...that reminds me, I best set the little bugger up! lol :D

[Bonzo]

Yeah I didnt take my hard drive with me...that reminds me, I best set the little bugger up! lol :D
Did they take the HDD out of the new one, have you got 2 now? :D

[KONSPIRACY]

You're not gonna believe this...

Havent had time to even look at my new 360 yet, so thought I'd set it up before going bed. Plug in all the cables, fire it up n go through the setup process with updates. Sign in to XBL then it freezes. Turn it off/on...3 RED ****IN LIGHTS!!! WTF???!!! :eek:

[BlueHoopedMoose]

You're not gonna believe this...

Havent had time to even look at my new 360 yet, so thought I'd set it up before going bed. Plug in all the cables, fire it up n go through the setup process with updates. Sign in to XBL then it freezes. Turn it off/on...3 RED ****IN LIGHTS!!! WTF???!!! :eek:

Well, at least this time getting a replacement should be a pretty painless experience. Stroll in, friendly wave and then walk out with a new one

[Azure]

If it happens to the next one you get you'll be int eh same shoes I was - see how tolerant and patient you are then lol.

It's pathetic isn't it? [Cue some noob singing about his launch console still working and he can't figure out just what it is retards like you are doing to break their consoles.]

[Renegade]

*sings*

lala la la laaa, my console is working fine, la la laaaa!

i mean, dammit Konsipracy, if you treet teh expeniv hardwear that badd, its defo gonna brake!

[KONSPIRACY]

[Cue some noob singing about his launch console still working and he can't figure out just what it is retards like you are doing to break their consoles.]

*clears throat*

3, 6, 0...LAUNCH

My launch console works just fine
Since day one till the end of time
I dont know why yours keeps breaking
Stop kickin it like your crappy Playstation!

Azure broke my console
He only plays PC
Azure went to the toilet
For a dump and a Wii

My console gave me a happy time
For 18 months it worked just fine
I never used to cheat or glitch
But now its turned into a pile of ****

Azure broke my console
He only plays PC
Azure went to the toilet
For a dump and a Wii

*receives applause*

[Renegade]

*goes to play on his 360*












*which still works*

[Azure]

Awesome. + a few characters.

[KONSPIRACY]

My 2nd 360 of the week appears to be working ok! Happy days! :D

*just need to find some time to play now*

[Innes]

i gave up and sent mine for repair :(

[KONSPIRACY]

At which point did you give up?

[Innes]

at the point when tehy decided to say

"We Can't Replace the console, you'll need to send it off for repair!"

even though i had a reciept and i bouhgt it at christmas :(

[KONSPIRACY]

Which shop? Thats absolute bolx and they HAVE to replace if less than 12mths without any argument.

[Innes]

it was argos.

[KONSPIRACY]

Well if your console hasnt been collected I would be driving down there first thing in the morning. If needs be ring customer service n get it authorised before you drive down just to make sure...dont take no crap! :D

[Innes]

it went away yesturday, but i still havve a reciept incase the next one breaks

[SdK Demandz]

i used to havethat.. they took it away and gave me a free new one.. :D